Legal
Refund & Cancellation Policy
Last updated: 7 June 2026
This policy explains how billing, cancellations, and refunds work for My Digital Sevak, a subscription service operated by Advance Media Solution. It forms part of our Terms of Service.
1.Free trial
New workspaces include a 7-day free trial. A payment method (card or UPI) is collected at sign-up, but no charge is made during the trial. If you cancel before the trial ends, you will not be charged.
2.Billing cycle
After the trial, your selected plan is billed monthly in advance and renews automatically until cancelled. Payments and recurring mandates are handled securely by Razorpay. A GST tax invoice is issued for every successful charge.
3.How to cancel
- Cancel anytime from Settings → Subscription in your dashboard, or email nishant@advancemediasolution.com.
- Cancellation stops future renewals. You keep full access until the end of your current paid period, after which the workspace is locked until you resubscribe.
4.Refunds
Subscription fees are billed for a service period and are generally non-refundable for partial periods. When you cancel, you continue to have access until the end of the period you already paid for — we do not charge again, and we do not pro-rate a refund for the unused portion.
We will, however, issue a refund where:
- you were charged due to a billing error or duplicate charge; or
- a refund is required under applicable law.
To request a refund in these cases, email nishant@advancemediasolution.com within 7 days of the charge with your invoice number.
5.Plan changes (upgrades & downgrades)
- Upgrades take effect immediately and are charged on a prorated basis for the remainder of the current cycle.
- Downgrades take effect at the end of your current billing period; you keep your current plan until then. Downgrades do not generate a refund for the current period.
6.Failed payments
If a renewal payment fails, we may retry and notify you. If payment remains unsuccessful, your subscription may move to a past-due state and the workspace may be locked until billing is resolved.
7.Refund processing
Approved refunds are processed back to your original payment method via Razorpay, typically within 5–7 business days, depending on your bank.
8.Contact
Advance Media Solution
Rudrapur, Uttarakhand, India
Email: nishant@advancemediasolution.com
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